Shipping policy
Shipping Policy
Last Updated: August 2026
At PureLure, we are committed to delivering your LUMORA™ products as quickly and safely as possible. Please review our shipping policy below before placing your order.
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
Once your order has been processed, you will receive a confirmation email with your tracking information.
Please note that processing times may be slightly longer during holidays, promotional events, or periods of high order volume.
Shipping Times
We proudly ship to customers worldwide.
Estimated delivery times:
- 🇺🇸 United States: 7–12 business days
- 🇨🇦 Canada: 7–12 business days
- 🇬🇧 United Kingdom: 7–12 business days
- 🇪🇺 Europe: 7–12 business days
- 🌍 Other Countries: 7–15 business days
Delivery estimates are provided for reference only and are not guaranteed.
Shipping Costs
✅ FREE Express Shipping is available on all orders.
There are no additional shipping charges unless otherwise stated during checkout.
Order Tracking
Once your order has been shipped, you will automatically receive an email containing your tracking number.
You can use this tracking number to monitor your package throughout the delivery process.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities.
These charges, if applicable, are the responsibility of the customer.
PureLure has no control over these charges and cannot estimate their amount.
Delays
While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:
- Customs inspections
- Severe weather
- Public holidays
- High shipping volumes
- Carrier delays
- Incorrect shipping information provided by the customer
We appreciate your patience and understanding should any unexpected delays occur.
Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your purchase.
PureLure is not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error after placing your order, please contact us immediately at support@lumora.com. We will do our best to update your information before your order is shipped.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, PureLure cannot be held responsible for lost or stolen packages.
If you believe your package has been lost during transit, please contact our support team and we will gladly assist you in working with the shipping carrier.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos of the damaged item
- Photos of the shipping packaging
Our support team will review your request and provide an appropriate solution as quickly as possible.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
PureLure
Brand: LUMORA™